Terms

TERMS & CONDITIONS / FAQ

Return Policy

All sales are final. No refunds or exchanges.

Customer Service hours are Mon-Fri Please allow up to two business day to receive a response.

Shipping

We are now shipping internationally. The item will be sent within 5 days after payment is completed.
Transit time can take 21-30 ( economy ) days to reach destination.

Please make sure to provide both your email and phone number every time you place an order.
If either of these details is missing, we will not be able to send you the tracking number, and shipping issues may occur as a result.

(You will get a shipping confirmation in your email the day it's been shipped). Please be patient, we're a very small operation.
We are not responsible for any lost or missing / stolen packages. If your order has been lost in transit please reach out to the shipping carrier for further options.

FREQUENTLY ASKED QUESTIONS

Can I get a refund? Can I exchange an item?

No, all sales are final. Please make sure you review your purchase carefully before submitting a payment.

I put an old or wrong address while I was checking out, is there any way you can update it with the right one?

if you wish to change it please email homewardboundshop@gmail.com immediately with your ORDER NUMBER. We cannot reship orders once they are sent out.

I ordered the wrong size, can you exchange it for another size?

No, please make sure you look at your order CAREFULLY before checking out, we are not responsible for your mistake.

I just received my order but I was sent the wrong size or order, can you exchange it?

Yes, if you got the wrong size please send it to the return address and email homewardboundshop@gmail.com with your transaction ID or email used with the order and we will send you the correct order.

When do you guys restock the web store?

Restocks may or may not happen with certain items. Any notification of a restock will be posted on the instagram page.

I live outside the Thailand, how can I make an order?

We now offer international shipping to select countries.